Contact Us

User Support Cell (USC)

A User Support Cell (USC), located at EUROCONTROL Headquarters, Brussels, is designated to answer questions from aircraft operators and Certification Authorities regarding technical, compliance and operational issues.

The USC also initiates actions with respect to RVSM height monitoring including aberrant or non-compliant performance.

The USC may be contacted by e-mail:

afn.user.support@eurocontrol.int

The cell is manned during normal business hours (Central European Time) by personnel experienced in the following fields of expertise. 

Certification & Approval
Contact: Phil Evans
Email: phil.evans@eurocontrol.int
Phone: +32 2 729 4633
Fax: +32 2 729 4634

State Liaison & Height Monitoring
Contact: Rob Rands
Email: robert.rands@eurocontrol.int
Phone: +32 2 729 3041
Fax: +32 2 729 4634

For queries regarding ATM procedures contact:

Anders Hallgren
Manager, ATM Procedures
Airspace, Network Planning and Navigation Division
Directorate ATM Programmes
European Air Traffic Management Service Business Unit
EUROCONTROL

Tel: +322 729 3378
Fax: +322 729 9003
anders.hallgren@eurocontrol.int